HealthHelper: Born From the Frontlines of Primary Care

By Dr. Josh Kahane - CEO, Founder, and Primary Care Physician

I didn’t start my career thinking I’d build a company. I became a primary care physician to help people—to care for patients and make a real difference in my community. My days were full but meaningful—managing medications, seeing patients back-to-back, addressing urgent issues, and keeping the practice running smoothly.

But over time, something shifted.

Increasingly, my clinical responsibilities weren’t the only thing demanding my attention. I was handed chase lists—long lists of tasks tied to closing care gaps and meeting payer performance metrics. These lists weren’t just overwhelming—they were riddled with inaccuracies and existed completely outside of my primary systems and workflows. I’d review the lists, often feeling frustrated. I knew my team and I had already discussed many of these preventive screenings and follow-ups with our patients. So why were they still appearing?

Oh yeah…patients have lives outside of my clinic, they get busy and forget. So what am I supposed to do about this? I didn’t have the staff, tools, or time to systematically tackle this extra workload.

Some of my colleagues were using ad-hoc methods. One provider handed out bright pink slips to patients reminding them to schedule their mammograms, while others made verbal reminders to “come back in six months” for a diabetes follow-up. My team and I took to making phone calls when we had a spare moment (which were few and far between). It was inconsistent, inefficient, and often ineffective.

The challenge wasn’t just closing care gaps. It was that meeting these payer requirements directly impacted our ability to succeed as a practice—yet no one had a scalable, effective way to manage it.

I knew there had to be a better way.

The Turning Point

That’s why I founded HealthHelper.

I wanted to create a solution that took the work off providers’ plates—so they could focus on their patients, not on the endless administrative tasks required to perform well on payer contracts. I wanted to offer something that gave providers relief—the confidence that their practice could meet performance goals without compromising patient care. AND, it had to make it easy for patients, otherwise, it wouldn’t move the needle.

HealthHelper was built to solve exactly this problem.

We take on the work providers don’t have time for:

• We close care gaps by identifying patients overdue for preventive services and actually scheduling their care for them.

• We help you perform better on payer contracts by managing the operational lift of care coordination and patient engagement.

• We become your performance partner, ensuring you meet key performance measures while reducing staff burden.

The Impact We Strive For

Today, HealthHelper works with providers and health systems to make sure no care gap goes unaddressed. Our team handles the administrative complexity, allowing care teams to focus on what they do best.

We’re not just a technology platform or service; we’re a true partner in performance.

To my fellow providers: I see you. I know how hard you’re working. HealthHelper exists to ensure you can keep doing what you love—caring for patients—while we take care of the rest.

Let’s make healthcare better, together.