By Jeff McHugh
When we engage with a prospect, almost every individual within a healthcare organization, regardless of title, is a stakeholder. Many vendors lose sight of this fact and focus only on a narrow set of individuals based on their job descriptions. We don’t. We take a broader perspective, recognizing how our solutions impact various roles across the organization. For example, here’s a foundation on how we think about what we do and how it affects them:
CEO - You want the best for your patients and your employees while you continue to grow. Our tech-enabled services deliver concierge-focused patient engagement services. This not only enhances patient satisfaction and retention, but it also allows your clinical providers to focus on delivering care that truly makes a difference, enabling them to work at the top of their license. Providers who feel supported and have the tools they need are less likely to experience burnout or leave, fostering a stable and high-functioning clinical team.
CFO - You’re focused on the bottom line and want to ensure that partnering with HealthHelper generates a positive return on investment. Our solution drives clinical and financial success by enabling providers to concentrate on delivering care that meets the organization’s quality metrics and payer contract requirements. For multi-specialty groups, our proactive patient engagement reduces network leakage and retains patients within your system, enhancing patient loyalty and ensuring revenue capture. Across our customer base, we consistently deliver a 5X+ ROI by reducing administrative burden, retaining care, and improving outcomes.
Care Providers - You became a provider to practice medicine, not to spend your days making follow-up calls or chasing down patients. Our solution is designed to offload administrative tasks, so you can focus on delivering excellent care. We take on the burden of reaching out to patients, scheduling needed services, and ensuring they’re up-to-date on preventive and chronic care. This means fewer distractions and more time for meaningful patient interactions. Reclaim your time and focus on the work that inspired you to become a provider in the first place.
Practice Managers - Your role is to keep both your practice and your team running smoothly. Our services enable you to maximize productivity without burning out your staff. By offloading patient outreach and scheduling responsibilities to us, your practice team can prioritize higher-value tasks that keep the practice operating efficiently and effectively. You’ll notice the impact not just in workflow, but in team satisfaction and patient experience.
Risk-Bearing Entities - Whether you’re a health plan, ACO, MSO, or pay-vider, your mission is to deliver higher quality care at a lower cost. Achieving this requires closing care gaps that impact quality metrics, star ratings, and drive downstream costs. Yet, with practices already overwhelmed, it’s crucial to implement solutions that reduce, rather than add to, their workload. Our approach relieves your practices by taking on care coordination tasks and focusing on the outcomes you’re measured against. The result? Better quality scores, enhanced patient outcomes, and a stronger financial performance.
Lastly, but definitely not least, the patient. The whole reason all of us have a job. The reason we wake up every day and do what we do. When everyone in the healthcare ecosystem understands their role as a stakeholder and consistently delivers, the patient is the ultimate stakeholder and beneficiary. When they know where they need to be, when they need to be there, and why—and follow through—everyone wins. They reap the reward of happy providers, happy care providers, thought-leading CEOs, CFOs, and clinical leaders within any healthcare organization. THE PATIENT is why you succeed. THE PATIENT is why HealthHelper exists.
It’s time we look at the whole picture. Eliminate the tunnel vision, and provide solutions that benefit all stakeholders.
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