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Privacy and Cookies Policy

Effective Date: 4/30/2023

Last Updated: 4/30/2023

HealthHelper is a platform that provides patient panel management technology and services to primary care practices and their patients. At HealthHelper, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookies Policy ("Policy") explains how we collect, use, and disclose your personal information when you or your primary care provider uses our platform.

Information We Collect

When your primary care provider signs up for HealthHelper, we may collect the following types of information:

  • Personal Information: This includes information that can identify you, such as your name, email address, phone number, and address.

  • Healthcare Information: This includes information related to your health, medical history, and treatment. We collect this information from your primary care practice in order to provide you with our services.

  • Usage Information: This includes information about how you use our platform, such as your IP address, browser type, and device type.

 

How We Use Your Information

We use your information for the following purposes:

  • To provide our services: We use your personal and healthcare information to provide your primary care practice with our patient panel management technology and services, and you with care coordination services.

  • To communicate with you: We may use your personal information to send you emails, text messages, or other communications about your recommended healthcare appointments, reminders, or other information related to our services.

  • To improve our services: We may use your usage information to improve the performance and functionality of our platform

How We Share Your Information

We may share your information with the following types of third parties:

  • Primary Care Practices: We work on behalf of primary care practices and their staff to provide our services, and may share your information with them in order to coordinate your healthcare services.

  • Service Providers: We may share your information with third-party service providers who help us operate our platform.

  • Legal Requirements: We may share your information in response to a subpoena, court order, or other legal request.

Cookies

We use cookies on our platform to collect information about how you use our services. Cookies are small text files that are stored on your device and can be used to recognize your device when you return to our platform. We use cookies to analyze usage data, improve our services, and personalize your experience.​

Your Choices

You can choose to opt-out of receiving our care coordination communications from us by following the instructions in our messages or by contacting us directly. You can also disable cookies in your browser settings, although this may affect your ability to use certain features of our platform.

 

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, and misuse. However, no system can be completely secure, so we cannot guarantee the security of your information.

 

Changes to this Policy

We may update this Policy from time to time by posting a revised version on our platform. If we make significant changes to this Policy, we will notify you by email or by posting a notice on our platform.

 

Contact Us

If you have any questions or concerns about this Policy, please contact us at support@healthhelper.co

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